Terms & Conditions

These Terms & Conditions govern your access to and use of the Ctraa website and services (the “Website”). “We”, “us”, “our”, and “Ctraa” refer to the company operating this Website; “you” and “your” refer to the user. By using the Website you accept these Terms in full. If you do not agree, please do not use the Website.

Ctraa is an intermediary platform through which customers make bookings with Travel Providers and source travel information. We host content from airlines and tour operators but are not directly responsible for all products featured on the Website. When you book, you enter into a contract directly with the relevant Travel Provider, and that provider's terms apply to your booking in addition to these Terms.

When you purchase a Travel Product you enter into a contract with the Travel Provider. Ctraa has no ownership or control over the Travel Products featured on the Website and cannot guarantee quoted prices, which are subject to change from time to time until a booking is confirmed. You will receive an email confirmation with a flight reference number; no paper tickets are issued.

By using the Website you confirm that you:

• are at least 18 years old and able to form a binding contract;
• will use the Website lawfully and responsibly;
• will provide accurate, current, and complete information;
• will safeguard your account and promptly report any security issue to Ctraa.

Ctraa may restrict or terminate access to the Website at any time, without prior notice, where reasonably necessary to protect users or the service.

You must not:

• copy, distribute, or sell Website information;
• engage in any unlawful activity or make fake bookings;
• use automated systems, scrapers, or bots without authorisation;
• send spam, malware, or other malicious content.

If fraudulent or suspicious activity is found in your account, Ctraa has the right to deactivate your access.

Travel Provider terms apply to all reservations. Pricing may vary due to market fluctuations without prior notice. A booking may be cancelled if payment in full is not received within the required period. Any exchange rates shown are illustrative only and not a guarantee of the final charged amount.

All content, software, and travel products on the Website are provided “as is” and may contain inaccuracies or errors. To the fullest extent permitted by law, Ctraa disclaims all warranties, express or implied, regarding product details, pricing, and availability.

Ctraa assumes no responsibility for the acts, errors, or liabilities of Travel Providers, including flight delays, cancellations, overbooking, schedule changes, or strikes. To the maximum extent permitted by law, Ctraa's aggregate liability arising from or related to your use of the Website will not exceed the charges stated on the relevant travel documents.

You agree to defend and indemnify Ctraa, its Travel Providers, and their officers, directors, employees, and agents from any claims, losses, damages, penalties, or expenses (including reasonable legal and accounting fees) arising from your breach of these Terms, your violation of law, or your misuse of the Website.

The Website may link to third-party sites. Ctraa is not affiliated with or responsible for the content of those sites and cannot be held liable for viruses, malware, or losses arising from your use of them.

For users in the USA, disputes must be resolved individually and not as part of any class action. Before commencing legal action you must provide written notice to customercare@ctraa.com. If the matter is not resolved within 30 days of that notice, you are then free to pursue any available legal remedy.

Ctraa and its Travel Providers or licensors own all rights, title, and interest in the information, text, graphics, software, photos, video, music, and sound on the Website. Use is permitted for personal, non-commercial purposes only. Report suspected intellectual-property issues to customercare@ctraa.com.

Ctraa may terminate this agreement without further notice if it determines that you have violated these Terms. Provisions that by their nature should survive termination — including liability, indemnification, and intellectual-property terms — will continue to apply.

Refunds are governed by the policies of the respective airline and the fare type purchased. Once a booking is confirmed, Ctraa has no authority or influence over the airline's refund process. Non-refundable tickets cannot be refunded except where the law requires otherwise. Ctraa's service fees (if any) are non-refundable, and Ctraa is not responsible for delays in the airline issuing a refund.

Bookings flagged as suspicious are marked for verification. You must provide any requested documents within the specified timeframe; otherwise Ctraa may cancel the booking and apply any applicable charges.

A non-refundable Convenience Fee may apply at checkout. This fee is charged by Ctraa and is separate from the airline fare; airline fares may appear on your statement under “Jet Booking Services”, Ctraa's licensed operator. The Convenience Fee remains non-refundable even where the airline portion of your booking is refundable, cancelled, or changed.

By providing your contact details, you authorise Ctraa to contact you via SMS, RCS, WhatsApp, email, and other channels regarding your bookings and, where permitted, offers. For Indian users, this authorisation overrides any NDNC/DND registration as permitted under applicable TRAI regulations. You may opt out of non-essential marketing at any time.

These Terms do not create any joint venture, partnership, or franchise between you and Ctraa. You may not assign your rights under these Terms; Ctraa may assign its rights. If any provision is held invalid, the remaining provisions continue in full force and effect. Questions about these Terms may be sent to customercare@ctraa.com.