Privacy Policy
Privacy Policy
This Privacy Policy describes the approach of ctraa regarding the customer data acquisition process in different channels such as the website, the application, and more, the offline communication including phone calls. Customer privacy is important to ctraa and the company complies with all the legal requirements regarding data confidentiality.
Collection of Personal Information:
Personal information is any data that directly pertains to a particular person including name, address, phone number, email, passport numbers, and any transportation agency-specific numbers, for example, the TSA known traveler number. Use of another person’s information is only permitted with their consent to share their data, and its use is legal as per this policy.
Methods of Collecting Customer's Personal Information:
ctraa receives and gathers personal information through client interactions, both online and offline, the service they take from ctraa (like bookings and promotions), offline customer engagement, as well as from other sources such as publicly accessible databases, and social networks.
Utilization of Personal Information:
ctraa employs and collects personal information for the following reasons: booking processing, responding to inquiries, providing customer support, communicating with clients, offering updates, and marketing. It also improves customer experience, increases interaction with social networks, or serves as a basis for carrying out important activities such as data analysis or combating fraud. Disclosures can be required due to the legal obligation or to protect the interests of the company ctraa.
Collection of Other Information:
ctraa may obtain and process non-identifying information, including the browser and device information, application usage, and data collected through cookies and related technologies.
Security Measures:
However, ctraa cannot guarantee complete security, but the firm has established measures needed to safeguard customer data. In case of any issues, the customer is advised to reach out to ctraa as soon as possible.
GDPR Notice:
People residing in the EEA should consider several important points concerning ctraa’s GDPR’s notice of privacy. Furthermore, please consider the “EU-U.S. and Swiss-U.S. Privacy Shield” section if data is shared with the U.S. from the EEA or Switzerland.
Handling Sensitive Information:
It is also important to note that ctraa does not call its clients to solicit personal, identifying, or any other highly sensitive information and is most careful with minimizing any risk of exposing such data by employing enhanced security measures.
For inquiries or concerns regarding the privacy policy, individuals may contact ctraa through the following means: